Return & Refund
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nissim@newgenerationbrands.com.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nissim@newgenerationbrands.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nissim@newgenerationbrands.com .
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nissim@newgenerationbrands.com .
Our products delivered to customers directly by New Generation Brands warehouse , Your complete satisfaction is our number one priority. If you have any issues with your purchase please contact us with your order number to customer service at 516-7401193 and we will do the best to resolve it.
Thanks,
New Generation Brands.